FAQs
FAQs
1. What is your shipping policy?
We offer fast and reliable shipping with delivery times ranging from 2 to 8 business days. Once your order is shipped, you’ll receive a tracking number to monitor your delivery. For more details, visit our Shipping Policy.
2. What is your return policy?
We accept returns within 30 days of delivery for unused items in their original condition and packaging. To initiate a return, please contact us at support@echelonmilieu.com. For full details, visit our Returns Policy.
3. How do I know my size?
We provide detailed size charts for each product on their respective pages. Please refer to the chart and measure carefully to ensure the best fit.
4. What materials do you use in your products?
Our garments are crafted from premium-quality materials, including 100% Merino wool, known for its softness, durability, and warmth. We are committed to offering both luxury and functionality.
5. How can I contact customer support?
You can reach us via email at support@echelonmilieu.com. Our support team is available Monday to Friday, 9:00 AM - 6:00 PM.
6. Do you offer international shipping?
Yes, we ship worldwide! Delivery times and costs may vary based on your location. You can check the shipping rates at checkout.
7. Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placing them. After that, we begin processing the order, and changes may not be possible. Contact us immediately at support@echelonmilieu.com for assistance.
8. Are your products machine washable?
We recommend hand washing our 100% Merino wool garments to maintain their quality and longevity. Detailed care instructions are included with each product.
If you have additional questions, feel free to contact us at support@echelonmilieu.com, and we’ll be happy to help! 😊